What we are looking for Minimum 5 years of hands-on IT Service Management experience (preferably in complex enterprise environments) ITIL certification – nice to have Previous exposure to SAP ERP – strong advantage (SAP Retail / CAR experience will be a plus) Ability to work aligned with US East Coast time zone (EST) Proactive, self-driven mindset and strong ownership attitude Excellent stakeholder management and ability to build long-term customer relationships Comfortable working in a fast-pa…