<p style="font-family:Calibri;font-size:11.0pt;margin:0in;"><strong>Job Purpose:</strong></p><p style="font-family:Calibri;font-size:11.0pt;margin:0in;">&nbsp;</p><p style="font-family:Calibri;font-size:11.0pt;margin:0in;">The Global Director - Key Account Management - Retail will be responsible for nurturing and growing relationships with our key clients across the globe. This role is pivotal to our organisation's growth strategy, focusing on client retention, expansion, and delivering top-notch logistics solutions. The successful candidate will be an expert in the logistics industry, have a deep understanding of client needs, and possess exceptional relationship-building skills.</p><p style="font-family:Calibri;font-size:11.0pt;margin:0in;">&nbsp;</p><p style="font-family:Calibri;font-size:11.0pt;margin:0in;"><strong>Key Accountabilities:</strong></p><p style="font-family:Calibri;font-size:11.0pt;margin:0in;">&nbsp;</p><p style="font-family:Calibri;font-size:11.0pt;margin:0in;"><span style="background-color:white;">Client Relationship Management:</span></p><ul style="direction:ltr;list-style-type:disc;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;" type="disc"><li style="margin-bottom:0;margin-top:0;vertical-align:middle;" lang="en-US"><span style="background-color:white;font-family:Calibri;"><span style="font-size:11.0pt;">Develop and maintain strong relationships with key clients, understanding their business needs and challenges.</span></span></li><li style="margin-bottom:0;margin-top:0;vertical-align:middle;" lang="en-US"><span style="background-color:white;font-family:Calibri;"><span style="font-size:11.0pt;">Act as the primary point of contact and advocate for clients within the organization.</span></span></li></ul><p style="font-family:Calibri;font-size:11.0pt;margin:0in;" lang="en-US"><span style="background-color:white;">Account Growth and Expansion:</span></p><ul style="direction:ltr;list-style-type:disc;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;" type="disc"><li style="margin-bottom:0;margin-top:0;vertical-align:middle;" lang="en-US"><span style="background-color:white;font-family:Calibri;"><span style="font-size:11.0pt;">Identify account growth and expansion opportunities, collaborating with internal teams to develop solutions.</span></span></li><li style="margin-bottom:0;margin-top:0;vertical-align:middle;" lang="en-US"><span style="background-color:white;font-family:Calibri;"><span style="font-size:11.0pt;">Ensure that clients know all the services and capabilities our company can offer ((the toolbox) to meet their evolving logistics requirements and the possibilities of connecting the various capabilities of the toolboxes to offer fit-for-purpose solutions</span></span></li></ul><p style="font-family:Calibri;font-size:11.0pt;margin:0in;"><span style="background-color:white;">Strategic Planning:</span></p><ul style="direction:ltr;list-style-type:disc;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;" type="disc"><li style="color:black;margin-bottom:0;margin-top:0;vertical-align:middle;" lang="en-US"><span style="background-color:white;font-family:Calibri;"><span style="font-size:11.0pt;">Create and implement strategic account plans for key clients, aligning their objectives with our logistics solutions.</span></span></li><li style="color:black;margin-bottom:0;margin-top:0;vertical-align:middle;" lang="en-US"><span style="background-color:white;font-family:Calibri;"><span style="font-size:11.0pt;">Analyze market trends and industry developments to identify opportunities for client engagement.</span></span></li></ul><p style="font-family:Calibri;font-size:11.0pt;margin:0in;"><span style="background-color:white;">Client Relationship Management:</span></p><ul style="direction:ltr;list-style-type:disc;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;" type="disc"><li style="color:black;margin-bottom:0;margin-top:0;vertical-align:middle;" lang="en-US"><span style="background-color:white;font-family:Calibri;"><span style="font-size:11.0pt;">Develop and maintain strong relationships with key clients, understanding their business needs and challenges.</span></span></li><li style="color:black;margin-bottom:0;margin-top:0;vertical-align:middle;" lang="en-US"><span style="background-color:white;font-family:Calibri;"><span style="font-size:11.0pt;">Act as the primary point of contact and advocate for clients within the organisation.</span></span></li><li style="color:black;margin-bottom:0;margin-top:0;vertical-align:middle;" lang="en-US"><span style="background-color:white;font-family:Calibri;"><span style="font-size:11.0pt;">Advise capability sales to increase probability of closing opportunities</span></span></li></ul><p>&nbsp;</p><p style="font-family:Calibri;font-size:11.0pt;margin:0in;"><strong>Qualifications, Skills and Experience:</strong></p><p style="font-family:Calibri;font-size:11.0pt;margin:0in;">&nbsp;</p><ul style="direction:ltr;list-style-type:disc;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;" type="disc"><li style="margin-bottom:2pt;margin-top:2pt;vertical-align:middle;"><span style="font-family:Calibri;"><span style="font-size:11.0pt;">Bachelor’s degree in business, Logistics, Supply Chain Management, or a related field. MBA or advanced degree preferred.</span></span></li><li style="margin-bottom:2pt;margin-top:2pt;vertical-align:middle;"><span style="font-family:Calibri;"><span style="font-size:11.0pt;">Solid experience in logistics, supply chain management, or a related field.</span></span></li><li style="margin-bottom:2pt;margin-top:2pt;vertical-align:middle;"><span style="font-family:Calibri;"><span style="font-size:11.0pt;">Proven track record in global key account management, with demonstrated client retention and growth success in the Retail vertical.</span></span></li><li style="margin-bottom:2pt;margin-top:2pt;vertical-align:middle;"><span style="font-family:Calibri;"><span style="font-size:11.0pt;">Strong negotiation, communication, and presentation skills.</span></span></li><li style="margin-bottom:2pt;margin-top:2pt;vertical-align:middle;"><span style="font-family:Calibri;"><span style="font-size:11.0pt;">Exceptional problem-solving and analytical abilities.</span></span></li><li style="margin-bottom:2pt;margin-top:2pt;vertical-align:middle;"><span style="font-family:Calibri;"><span style="font-size:11.0pt;">Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.</span></span></li><li style="margin-bottom:2pt;margin-top:2pt;vertical-align:middle;"><span style="font-family:Calibri;"><span style="font-size:11.0pt;">Proficiency in relevant software and tools (e.g., CRM systems, Excel, logistics software).</span></span></li><li style="margin-bottom:2pt;margin-top:2pt;vertical-align:middle;"><span style="font-family:Calibri;"><span style="font-size:11.0pt;">Willingness to travel as needed to meet with clients and attend industry events.</span></span></li><li style="margin-bottom:2pt;margin-top:2pt;vertical-align:middle;"><span style="font-family:Calibri;"><span style="font-size:11.0pt;">Experience with lean management principles and continuous improvement methodologies is preferred.</span></span></li></ul>