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Manager - Infra And It - Sco
Company: dpworld
Location: India
Source: oracle
Language: english
<figure class="table"><table style="border-collapse:collapse;width:16.0cm;" border="1" cellspacing="0" cellpadding="0" width="605"><tbody><tr><td style="border:none;padding:0cm 0cm 0cm 0cm;width:16.0cm;" colspan="2" width="605" valign="top"><p style="line-height:normal;margin:0cm 0cm 0cm -90.0pt;text-align:justify;vertical-align:baseline;"><span lang="EN-US"> </span><span> </span></p><p style="vertical-align:baseline;"><i><span style="font-size:16.0pt;line-height:107%;"> <u>JD Template </u></span></i></p></td></tr><tr style="height:11.8pt;"><td style="background-color:#365F91;border-bottom:none;border-left:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;border-top:none;height:11.8pt;padding:0cm 0cm 0cm 0cm;width:16.0cm;" colspan="2" width="605" valign="top"><p style="line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span style="color:white;"><span lang="EN-US"><strong>BASIC INFORMATION</strong></span><strong> </strong></span></p></td></tr><tr style="height:13.1pt;"><td style="border:solid windowtext 1.0pt;height:13.1pt;padding:0cm 0cm 0cm 0cm;width:134.7pt;" width="180"><p style="line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span lang="EN-US">Position Name</span></p></td><td style="border-left:none;border:solid windowtext 1.0pt;height:13.1pt;padding:0cm 0cm 0cm 0cm;width:318.9pt;" width="425"><p style="line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span lang="EN-US">Manager - TOS Admin & Support Lead</span></p></td></tr><tr style="height:13.1pt;"><td style="border-top:none;border:solid windowtext 1.0pt;height:13.1pt;padding:0cm 0cm 0cm 0cm;width:134.7pt;" width="180"><p style="line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span lang="EN-US">Job Band</span></p></td><td style="border-bottom:solid windowtext 1.0pt;border-left:none;border-right:solid windowtext 1.0pt;border-top:none;height:13.1pt;padding:0cm 0cm 0cm 0cm;width:318.9pt;" width="425"><p style="line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span lang="EN-US">3</span></p></td></tr><tr style="height:3.25pt;"><td style="background-color:#365F91;border-top:none;border:solid windowtext 1.0pt;height:3.25pt;padding:0cm 0cm 0cm 0cm;width:16.0cm;" colspan="2" width="605" valign="top"><p style="line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span style="color:white;"><span lang="EN-US"><strong>ROLES & RESPONSIBILITIES</strong></span><strong> </strong></span></p></td></tr><tr style="height:38.35pt;"><td style="border-top:none;border:solid windowtext 1.0pt;height:38.35pt;padding:0cm 0cm 0cm 0cm;width:134.7pt;" width="180" valign="top"><p style="line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span lang="EN-US">Job Purpose/Objective</span></p></td><td style="border-bottom:solid windowtext 1.0pt;border-left:none;border-right:solid windowtext 1.0pt;border-top:none;height:38.35pt;padding:0cm 0cm 0cm 0cm;width:318.9pt;" width="425" valign="top"><ul style="list-style-type:disc;"><li><p style="text-align:justify;vertical-align:baseline;"><span>Ensure high availability, resilience, integrity, and performance of the Terminal Operating System (TOS) and auxiliary systems across terminals through 24x7 operational support.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Act as the first line of response for TOS-related incidents, minimizing operational disruption and business risk.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Maintain, monitor, and continuously improve TOS performance, integrations, data integrity, and system reliability.</span></p></li></ul></td></tr><tr style="height:63.7pt;"><td style="border-top:none;border:solid windowtext 1.0pt;height:63.7pt;padding:0cm 0cm 0cm 0cm;width:134.7pt;" width="180" valign="top"><ul style="list-style-type:disc;"><li><p style="text-align:justify;vertical-align:baseline;"><span lang="EN-US">Key responsibilities</span><span> </span></p></li></ul></td><td style="border-bottom:solid windowtext 1.0pt;border-left:none;border-right:solid windowtext 1.0pt;border-top:none;height:63.7pt;padding:0cm 0cm 0cm 0cm;width:318.9pt;" width="425" valign="top"><ul style="list-style-type:disc;"><li><p style="text-align:justify;vertical-align:baseline;"><span>Ensure <strong>99.9% system availability</strong> of TOS and associated production services.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Provide <strong>24x7 shift-based support</strong> for TOS, including auxiliary systems such as VMT/HHT, RFID, OCR, EDI, Web Portals, Weight Scale Integration, PDS/DGPS, and related interfaces.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Serve as the primary escalation and resolution point for TOS incidents, endpoints, and API/integration failures.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Administer, monitor, and fine-tune TOS application configurations, database performance, and system parameters.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Manage <strong>backup, recovery, PROD & DR environments</strong>, including routine recovery testing aligned with business continuity requirements.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Oversee installation, maintenance, replication, patching, and version control of TOS environments across sites.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Design, develop, and optimize <strong>SQL / PL-SQL queries, routines, logics, and reports</strong> based on schema and operational needs.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Maintain EDI workflows and collaborate with internal SPOCs and external stakeholders on reporting and interface requirements.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Ensure proper documentation of manuals, project artifacts, change requests, incidents, and enhancements.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Manage <strong>user access, privileges, roles, and security controls</strong> within TOS environments.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Support solution design, development, testing, and implementation activities related to TOS enhancements.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Drive <strong>process improvements, automation initiatives, and system optimization recommendations</strong>.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Deliver TOS-related training and user familiarization sessions where required.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Coordinate with vendors, technology partners, and internal teams for issue resolution and system enhancements.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Ensure timely deployment of patches and adherence to SLAs at assigned terminals.</span></p></li><li><p style="text-align:justify;vertical-align:baseline;"><span>Perform any additional responsibilities assigned by Head – TOS / Head – Shared Services.</span></p></li></ul><p style="line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"> </p></td></tr><tr style="height:14.3pt;"><td style="background-color:#365F91;border-top:none;border:solid windowtext 1.0pt;height:14.3pt;padding:0cm 0cm 0cm 0cm;width:16.0cm;" colspan="2" width="605" valign="top"><p style="line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span style="color:white;"><span lang="EN-US"><strong>QUALIFICATIONS & COMPETENCIES</strong></span> </span></p></td></tr><tr style="height:15.0pt;"><td style="border-top:none;border:solid windowtext 1.0pt;height:15.0pt;padding:0cm 0cm 0cm 0cm;width:134.7pt;" width="180" valign="top"><p style="text-align:justify;vertical-align:baseline;"><span lang="EN-US">Skills and Competencies</span></p></td><td style="border-bottom:solid windowtext 1.0pt;border-left:none;border-right:solid windowtext 1.0pt;border-top:none;height:15.0pt;padding:0cm 0cm 0cm 0cm;width:318.9pt;" width="425" valign="top"><ul style="list-style-type:disc;"><li><p style="background-color:white;vertical-align:baseline;"><span style="color:black;">Strong hands-on experience in <strong>TOS administration, configuration, and support</strong>.</span></p></li><li><p style="background-color:white;vertical-align:baseline;"><span style="color:black;">Solid understanding of <strong>database management, SQL, PL/SQL, and performance tuning</strong>.</span></p></li><li><p style="background-color:white;vertical-align:baseline;"><span style="color:black;">Knowledge of TOS auxiliary systems and terminal technology ecosystems.</span></p></li><li><p style="background-color:white;vertical-align:baseline;"><span style="color:black;">Understanding of <strong>BCP, DRP, data integrity, cybersecurity, and IT governance practices</strong>.</span></p></li><li><p style="background-color:white;vertical-align:baseline;"><span style="color:black;">Exposure to infrastructure, hosting environments, and system integrations.</span></p></li><li><p style="background-color:white;vertical-align:baseline;"><span style="color:black;">Strong analytical, troubleshooting, and problem-solving skills.</span></p></li><li><p style="background-color:white;vertical-align:baseline;"><span style="color:black;">Effective stakeholder management, communication, and coordination abilities.</span></p></li><li><p style="background-color:white;vertical-align:baseline;"><span style="color:black;">Ability to operate in <strong>high-pressure, business-critical operational environments</strong>.</span></p></li></ul><p style="background-color:white;line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"> </p></td></tr><tr style="height:15.0pt;"><td style="border-top:none;border:solid windowtext 1.0pt;height:15.0pt;padding:0cm 0cm 0cm 0cm;width:134.7pt;" width="180" valign="top"><p style="text-align:justify;vertical-align:baseline;"><span lang="EN-US">Stakeholder </span></p></td><td style="border-bottom:solid windowtext 1.0pt;border-left:none;border-right:solid windowtext 1.0pt;border-top:none;height:15.0pt;padding:0cm 0cm 0cm 0cm;width:318.9pt;" width="425" valign="top"><p style="background-color:white;line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span style="color:black;"><span lang="EN-US">Internal: SPOC, Terminal Ops, TOS Users , IT Shared services, Project teams</span></span></p><p style="background-color:white;line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span style="color:black;"><span lang="EN-US">External: TOS Vendors & System Integrators, Service Providers </span></span></p></td></tr><tr style="height:18.8pt;"><td style="border-bottom:none;border-left:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;border-top:none;height:18.8pt;padding:0cm 0cm 0cm 0cm;width:134.7pt;" width="180" valign="top"><ul style="list-style-type:disc;padding-left:24px;"><li><p style="background-color:white;vertical-align:baseline;"><span style="color:black;"><span lang="EN-US">Educational Qualification (min)</span></span></p></li></ul></td><td style="border-right:solid windowtext 1.0pt;border:none;height:18.8pt;padding:0cm 0cm 0cm 0cm;width:318.9pt;" width="425" valign="top"><p style="background-color:white;line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"><span style="color:black;"><span> </span>Bachelor’s Degree in Computer Science, Information Technology, or related discipline</span></p><p style="background-color:white;line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"> </p></td></tr><tr style="height:14.85pt;"><td style="border-bottom:none;border-left:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;border-top:none;height:14.85pt;padding:0cm 0cm 0cm 0cm;width:134.7pt;" width="180" valign="top"><ul style="list-style-type:disc;padding-left:24px;"><li><p style="background-color:white;vertical-align:baseline;"><span style="color:black;"><span lang="EN-US">Preferred Certifications if any</span></span></p></li></ul></td><td style="border-right:solid windowtext 1.0pt;border:none;height:14.85pt;padding:0cm 0cm 0cm 0cm;width:318.9pt;" width="425" valign="top"><ul style="list-style-type:circle;padding-left:72px;"><li><p style="background-color:white;text-align:justify;vertical-align:baseline;"><span style="color:black;">ITIL / Service Management</span></p><ul style="list-style-type:circle;padding-left:0px;"><li><p style="background-color:white;text-align:justify;vertical-align:baseline;"><span style="color:black;">Database / Oracle Certifications</span></p></li><li><p style="background-color:white;text-align:justify;vertical-align:baseline;"><span style="color:black;">Cloud / Infrastructure Certifications</span></p></li><li><p style="background-color:white;text-align:justify;vertical-align:baseline;"><span style="color:black;">Cybersecurity / DR / BCP related certifications</span></p></li></ul></li></ul><p style="background-color:white;line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"> </p><p style="background-color:white;line-height:normal;margin-bottom:0cm;text-align:justify;vertical-align:baseline;"> </p></td></tr><tr style="height:27.8pt;"><td style="border-bottom:none;border-left:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;border-top:none;height:27.8pt;padding:0cm 0cm 0cm 0cm;width:134.7pt;" width="180" valign="top"><ul style="list-style-type:disc;padding-left:24px;"><li><p style="vertical-align:baseline;"><span lang="EN-US">Range/ Min no of years - of overall Experience required </span></p><p style="vertical-align:baseline;"> </p></li></ul></td><td style="border-right:solid windowtext 1.0pt;border:none;height:27.8pt;padding:0cm 0cm 0cm 0cm;width:318.9pt;" width="425" valign="top"><p style="background-color:white;text-align:justify;vertical-align:baseline;"><span style="color:black;"><span> </span><span lang="EN-US">7 – 10 Years</span></span></p></td></tr><tr style="height:29.95pt;"><td style="border-top:none;border:solid windowtext 1.0pt;height:29.95pt;padding:0cm 0cm 0cm 0cm;width:134.7pt;" width="180" valign="top"><ul style="list-style-type:disc;padding-left:24px;"><li><p style="vertical-align:baseline;"><span lang="EN-US">Min no of years of Industry specific experience required, if any & the </span><span>industry type</span></p><p style="vertical-align:baseline;"> </p></li></ul></td><td style="border-bottom:solid windowtext 1.0pt;border-left:none;border-right:solid windowtext 1.0pt;border-top:none;height:29.95pt;padding:0cm 0cm 0cm 0cm;width:318.9pt;" width="425" valign="top"><p style="background-color:white;text-align:justify;vertical-align:baseline;"><span style="color:black;"><span> </span>Minimum 3–5 years in <strong>Ports, Marine Terminals, or Terminal Operating System (TOS) environments</strong></span></p></td></tr></tbody></table></figure><p style="vertical-align:baseline;"><i><span style="font-size:14.0pt;line-height:107%;text-decoration:none;"><u> </u></span></i></p><p style="vertical-align:baseline;"><i><span style="font-size:14.0pt;line-height:107%;text-decoration:none;"><u> </u></span></i></p><p style="vertical-align:baseline;"><i><span style="font-size:14.0pt;line-height:107%;text-decoration:none;"><u> </u></span></i></p><p style="vertical-align:baseline;"><i><span style="font-size:14.0pt;line-height:107%;text-decoration:none;"><u> </u></span></i></p>
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